Policies

Cancellation Policy
Cancellations must be made at least 48 hours in advance of your trip's departure date in order to guarentee a full refund. A cancellation within 48 hours of your trip date may result in a partial refund, depending on if we are able to rebook the seats that we held for you. If we are able to rebook, we happily do not charge. If we are unable to rebook, we unfortunately may have to collect a cancellation fee to cover our loss. If you fail to show up for your trip without contacting us in advance, you will be charged for the full amount. We understand that last minute things come up, and we are happy to reschedule a trip at no additional cost for anyone charged the full amount for a cancelled trip.

Deposit Policy
Overnight, Group, and Specialty Trips require a non-refundable 20% deposit collected no later than two weeks prior to the trip date. This helps us cover the advanced costs of preparing for these types of trips.

Rental Policy

We have a strict no drug and alcohol policy and observe the right to refuse serve to anoyone who fails to demonstrate to us their ability to safely enjoy the river and properly use our gear.

The renter will be charged for any gear that is not returned, is damaged, or is sent back in bad condition requiring special attention. 

 

Six Rivers Rafting Company is an equal opportunity service provider and is operated under special use permits with the Shasta-Trinity and the Klamath National Forests. We operate on a non-discriminatory basis.